setting up Yola Mail after site is published?

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  • Updated 6 years ago
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I want to set up Yola Mail and I'm having problems. When I click on 'Yola mail' to the left of the screen, I don't get the purchase option (as per the FAQ info.), I get 'enter a domain name'. My site is already published, so when I enter the name, I'm told I can't have it as it already exists. I purchased the domain from easyspace.com then transferred it over. What am I missing?
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polly

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Posted 6 years ago

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Laura Thomas, Social Media Coordinator

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Hi polly,

Yola Mail can only be used with domains managed by Yola. Did you transfer the domain or point your domain to Yola? I can investigate this for you further if you reply with your domain name.
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polly

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Hi Laura,

Thanks for your reply. To transfer the domain I spoke to an easyspace customer services rep, and asked him to point my domain to Yola. The name of the domain is inframedesign.co.uk

Hope you can help
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Laura Thomas, Social Media Coordinator

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Hi Polly,

Your domain is not registered with Yola, it is only pointing to us so Yola Mail is not an option for you. You'll need to contact your registrar to inquire about the custom domain email options available to you.