Shipping charges aren't correct when an order is placed.

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  • Problem
  • Updated 6 years ago
  • Acknowledged
I just received two orders for my second book today. My shipping method is $3 per item. The first order today (Order #16) had 2 items and only charged $3 for shipping (should have been $6 total). The second order (Order #17) had 5 books and charged no shipping. Can you help me figure out why this is happening?
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Cammeron Batanides

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Posted 6 years ago

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Stefan, Official Rep

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Hello Cammeron

Can you please check if you have added a weight for every article? Charging no shipping costs sounds like the weight was missing for these articles, so Yola Online Store thinks they're intangible products which don't need shipping. Even if you don't want to charge for shipping per weight, you will need to add a weight to each article. On your Yola Online Store control panel you can then set up a custom shipping rule which is to apply in general for all your products (the weight will be ignored then).

Please let me know if this doesn't solve your problem or you have more questions.