shipping costs are missing

  • 1
  • Problem
  • Updated 8 years ago
  • Solved
I have an online shop and the postage isn't coming up when people order? Have i done something wrong? I've tried everything
Photo of Heather Nicoll

Heather Nicoll

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  • frustrated

Posted 8 years ago

  • 1
Photo of Gop


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Hi heather,

Without seeing your store construction one of the common oversights is not adding a weight for each product. Weight is used to calculate postage other wise the system believes that the products is a virtual or digital product.

Hope I am in the ballpark with you and happy to help further if needed.