Signed up for Yola Mail, but "server not found

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  • Problem
  • Updated 7 years ago
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I am having the same issue. Signed up for Yola Mail, but "server not found".
I just signed up for Yola Mail. Firefox can't find the server at mail.mydomain.com.
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csimpsonc

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  • frustrated

Posted 7 years ago

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Jackie

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Hi csimpsonc,

I'm sorry to hear that you are unable to access your Yola Mail account. Could you let us know the name of your domain so that we can look into this for you?

Thanks,
Jackie
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csimpsonc

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My domain name is resolvetogetherllc.com
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Sanja, Official Rep

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Hello csimpsonc,

I do see there is an error with your Yola Mail. I will need to have our Yola DNS Team take a further look with this. Please allow them 48 hours to get back to you. Apologies for the inconvenience in the meantime.
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Jackie

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Hi csimpsonc,

Thank you for bringing this to our attention. It appears that your Yola Mail was missing a record, which was preventing you from accessing your account. I have added this for you and you should be able to access your account within 24 hours.

Please let us know if you still have trouble reaching it after this time.

Thanks!
Jackie