Silver membership downgraded to FREE. WHY? HELP!

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  • Updated 5 years ago
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HELP! My site (Petspeakart.com) has been downgraded to a FREE site. I'm paying for SILVER. My store is disabled. I cannot get into sitebuilder to make changes. What is going on? Too bad we can't call in for help any more....was a main reason keeping me here.
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andreakahn1

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  • FRUSTRATED + Disappointed in YOLA

Posted 5 years ago

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Laura Thomas, Social Media Coordinator

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Hi Andrea, 

I see that both your Yola Silver and Online Store subscriptions are valid until  09-12-2014 and they are set to renew automatically. Your site is still published, I was able to access your online store and it's labeled as Silver in the Sitebuilder. May I ask why you feel your account was downgraded?

If you are still struggling to log into your account, can you tell me what precisely is happening? Are you receiving an error message? We are committed to resolving the problem you are experiencing as quickly as possible!

           
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andreakahn1

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Hi, thanks for your reply. I am logging in with my email + password and am only being taken to a welcome to yola page which offers me an UPGRADE to my FREE website. I cannot go further than this. I have had silver for a long time now. I cannot access the sitebuilder. I see my website is up but had planned this weekend to redesign it. Can you help please? Thank you.
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Monique, VP of Customer Support

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Hi Andrea

I am sory to hear that.  However, we are at a bit of a loss as to why you are seeing this on your end.  Can you send an email to support@yola.com and tell us what email address you are using to log in?  I don't want you to post it here in order to protect your privacy and security.

We just want to make 100% sure that we are looking at the same account as you are so that we can get to the bottom of this problem.
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andreakahn1

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Hi Monique, I have zero idea what's going on but NOW I AM able to get into my correct info and can view my account as Silver. I'm confused but as long as things are working, I'm good. I was using the same password + email all along, when it didn't work, then when it did...but thanks for trying to help.
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Laura Thomas, Social Media Coordinator

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That's very strange indeed but we're glad you are able to access your site now.