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HELP! My site (Petspeakart.com) has been downgraded to a FREE site. I'm paying for SILVER. My store is disabled. I cannot get into sitebuilder to make changes. What is going on? Too bad we can't call in for help any more....was a main reason keeping me here.
Posted 5 years ago
Hi Andrea,
I see that both your Yola Silver and Online Store subscriptions are valid until 09-12-2014 and they are set to renew automatically. Your site is still published, I was able to access your online store and it's labeled as Silver in the Sitebuilder. May I ask why you feel your account was downgraded?
If you are still struggling to log into your account, can you tell me what precisely is happening? Are you receiving an error message? We are committed to resolving the problem you are experiencing as quickly as possible!
I see that both your Yola Silver and Online Store subscriptions are valid until 09-12-2014 and they are set to renew automatically. Your site is still published, I was able to access your online store and it's labeled as Silver in the Sitebuilder. May I ask why you feel your account was downgraded?
If you are still struggling to log into your account, can you tell me what precisely is happening? Are you receiving an error message? We are committed to resolving the problem you are experiencing as quickly as possible!
Monique, VP of Customer Support
Hi Monique, I have zero idea what's going on but NOW I AM able to get into my correct info and can view my account as Silver. I'm confused but as long as things are working, I'm good. I was using the same password + email all along, when it didn't work, then when it did...but thanks for trying to help.
That's very strange indeed but we're glad you are able to access your site now.
