Silver account is reflecting as FREE. Big problem!

  • 1
  • Question
  • Updated 6 years ago
  • Answered
My account a paid for Silver account until August 2013. It is now coming up as a Free account and all my sites are down. I am VERY frustrated especially since a Yola payment came off my credit card on April 24th and I dont know what it is for.

See below:....

Your transaction number is ca3b1b3711b44a39abbcb2c572743337.
Description Term Price Next Billing Date

Yola Silver account upgrade with:

Annually $88.00 USD (annually) 20th August 2013

Please can someone contact me urgently to fix this issue!
verity@iamverity.com
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Verity Price

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  • frustrated

Posted 6 years ago

  • 1
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Jackie

  • 640 Posts
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Hi Verity,

Thank you for bringing this to our attention. I have reviewed your payments and your correspondence with Yola Support, and due to an error on our side, your previous refund request was issued incorrectly. I have corrected this now, and sent you an email to confirm.

Please accept our apologies for this error and any inconvenience or confusion it may have caused.

If you have any further questions please let us know.

Thanks!
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Verity Price

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Thank you so much Jackie. Brilliantly efficient!