Silver Expiring?

  • 1
  • Question
  • Updated 6 years ago
  • Answered
I got this, this morning.
Your Yola Silver subscription expires in 60 days

Exclusive offer: Renew Yola Silver now and save over 10%

It's been almost a year since you subscribed to Yola Silver. We hope you're enjoying the great features and award-winning Yola customer service.

Your Yola Silver account expires on 2012-04-13. If you don't renew now, your website may go offline. If you have a domain, you also need this package for hosting. Renew today and get over 10% off Yola Silver.

I am paid up until April 2014 as you can see. Do I assume that instead of being for www.Britsal.net ( which is paid up until 2014 )this is for one of the other domains which I am allowing to expire?
Thank you.
Sal
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BritSAL

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Posted 6 years ago

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Gop

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Hi BritSAL,

This is surely deja vu?
Hope they give you a one response answer :)
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BritSAL

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Yes Gop...seems to happen to me every few weeks, and then gets me in a panic.
I could really do without this just now, especially as I know its paid up until 2014. We just had a bereavement in the family...so not feeling too good right now.
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Gop

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My sincere condolences Sal.
Nothing I can say other than that.
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Jackie

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Hi BritSAL,

We are so sorry to hear about your bereavement, and we apologize for any unnecessary alarm this email reminder may have caused.

I can confirm that your Yola Silver subscription is registered until 15 April 2014, and you should not have received the reminder. We are investigating why the reminders are still being sent, and as soon as we have an update we will let you know. You can ignore any Yola Silver reminders going forward.

Please accept our apologies for the inconvenience.
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BritSAL

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Thank you Jackie that is very kind of you.
Sal
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Brianna

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Hi Sally,
Just wanted to follow up to let you know that our engineers have removed the reminder from your account, you should not see this any longer. Thanks again for your patience and cooperation as this was sorted.