Silver Package

  • 1
  • Problem
  • Updated 4 years ago
  • Solved
I renewed my site and then observed the renew the silver package notice.

I tried to renew the silver package but i keep getting an error page. I reportd the matter by leaving a voice-mail over the weekend

I received a missed cal notice on my cell phone from Yola rep and he did not answer my question as to why i am getting the error message when I tried to renew my Silver Package.

i then tried again when I got home and the same error message came up.

Now I am unable to view my site because my Silver package has expired

Where is the customer was not for the lack of trying and your response was to take own the site

Please restore my site immediately and give the the portal to renew. I am very disappointed in the service at this time

Carl a. Layne
Photo of rockyson


  • 2 Posts
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Posted 5 years ago

  • 1
Photo of Monique

Monique, VP of Customer Support

  • 6294 Posts
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Hi rockyson

I am sorry to hear that you and our call center missed each other and as a consequence this was not resolved in time.

I realize that this doesn't help but you were not deliberately targeted for having your site taken down, this is something that happens automatically when a subscription expires.

Having said that, we certainly acknowledge that your inability to renew was as a result of an error you encountered. This is really unfair and frustrating and we are most sorry about it. Our call center rep most likely was not in a position to explain why you saw an error based on the information available, which is why he needed to speak to you directly.

I have one possible suggestion. Could you try closing the "renew package" notice, and then going to your "Accounts" tab in My Yola and renewing from there?

If this does not resolve the problem I will ask our call center to contact you again to try to assist you directly. If there is a time that would be convenient to call, please let us know the time and your timezone.

I hope we can get this sorted out quickly and once again I am really sorry for the difficulties you have encountered thus far.
Photo of André


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Hello Carl,

I am happy that we have been able to reach you and assist you with renewing your Yola Silver hosting package.

Please do feel free to reach out to us if you need any further support, we are happy to help!
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I am Miss Jozian Please accept my apology if my mode of contacting you shortly
any way offend you.reasons.please write me back directly to this e-mail (

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Laura Thomas, Social Media Coordinator

  • 4536 Posts
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Hi Jozian,

If you wish to contact us via email you can do so by submitting a request to support here. If you have any questions you would like us to answer here on our public forum, we're also happy to help you here.