silver package confusion in payment and option

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  • Updated 7 years ago
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I have purchased before 1 yr silver package from yola, then when 3 months were left to complete 1 year... they send me email to renew it so went thru link paid amount and received following message
"This message is to confirm the successful renewal of for 2 year(s).
The new expiration date is 2013-05-xx 21:18:13."

But again now am receiving this message from yola help me what does it actually mean
''Your subscription to Yola Silver is expiring on xx May 2011. To avoid any disruption to the Yola services you currently enjoy, make sure to renew before time runs out.''

So whom shall I contact or help me if am interpreting wrong

1, domain price is different
2. silver package is different

now they say when you go to renew

"Get even more features with Yola Silver.
All the features you need to build the perfect business website are now bundled in one great plan.
- Custom Domain Name with Private Registration
- Unlimited access to Premium Styles
- Plus 100MB file uploads, 125GB storage and 25 sites
- Comes with Yola Link Removal to remove the Yola Link located at the bottom of the Free Styles
- Premium phone and email support to help you every step of the way""
Photo of regul8approval


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Posted 7 years ago

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Photo of Sanja

Sanja, Official Rep

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Hello regul8approval,

Based on what you've shared, it sounds like you have both a domain and Yola Silver. What you have done was just renewed your domain. Yola Silver is a separate package. If you wish to maintain all the features you have had with Silver, you will need to renew Silver. You can use the domain credit to further renew your domain for another year or you can use it to purchase a new domain name.

Please let me know if you still have questions about this.
Photo of regul8approval


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Hello Sanja,

Thanks for your prompt reply. Further no question on above but can you help me on below
Also last year when I purchased from yola silver package .. I have credits for logo, google, facebook but never used it.. just qerying will be able to use this with renewal.
Photo of Brianna


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Hi regul8approval,
The credit for Facebook expired after 90 days, however, the other credits are available to use for one year after your purchase date. Please keep in mind that if you renew your Silver account, you will receive new promotion codes and many other fantastic features!