If you need support from Yola please contact us via firstname.lastname@example.org or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!
I have just renewed my silver account for a year which was due to expire on 10-04-2012, however my confirmation receipt now shows next billing date of Aug 6, 2013. Did I lose a couple of months by renewing early? Tranasaction number is f8e0f2aca8964d38ae03b095d3f900db for XProbeAgency.com.
Thank you for your early renewal! I checked your expiry date on our system and in your My Yola and it is set for 4 October 2013. So it appears that your receipt confirmation may have contained an error. You didn't lose any time off your subscription by renewing early, but we would like to investigate the problem with your receipt to avoid confusion in future. If you could forward it to email@example.com so that we could take a look, that would be helpful.
Apologies for the error, but it looks like you are all set until October next year!