Since my account was changed over this month to the new layout I am unable to upload pictures now?

  • 1
  • Problem
  • Updated 6 years ago
  • Acknowledged
  • 1
Since my account was changed over this month to the new layout I am unable to upload pictures now? Have never had this issue before. Why would it be different now or is the change over not going so smoothly? Would really appreciate any help. www.dogcameramount.com Thanks
Photo of Dog Camera Mount

Dog Camera Mount

  • 3 Posts
  • 0 Reply Likes

Posted 6 years ago

  • 1
6 years ago
Photo of Laura Thomas

Laura Thomas, Social Media Coordinator

  • 4536 Posts
  • 211 Reply Likes
Hi Dog Camera Mount,

I'm so sorry to hear this. The new Sitebuilder look should not have any bearing on your ability to upload pictures.

Can you please take a look at the initial troubleshooting section of this tutorial and let me know how it goes?
2013-06-10T21:58:02+00:00
Photo of Dog Camera Mount

Dog Camera Mount

  • 3 Posts
  • 0 Reply Likes
Hi Laura,

Thanks for your response however after following all the instructions on the tutorials I am still not able to upload pictures to any of my sites after the change over. I have uploaded 100's of images and am familiar with sizing and saving in jpeg format. For example: I'm making a new banner for a site, the banner size for the yola template I'm using states to make it 940px x 258px. I make a new image to that size as a PSD file and one done with my design save it as a JPEG. Then usually I just click on the banner image, select change banner image, select new banner image, then select the desired JPEG from my desk top. It has worked flawlessly before the change over but now always says Upload Failed Error uploading file. Can you try uploading a new banner from your side to see if you have the same issue?
Gold Customer
www.dogcameramount.com
  • 1

Powered by Get Satisfaction