Site access warning message

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  • Updated 7 years ago
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A client accessing my site got the following message.."This web site is suspicious. Leave now unless you know that this site is safe". I've asked for details of OS, Browser & Antivirus but is this a recognised problem and what can I do to assure clients that the site is safe.
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Gary

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Posted 7 years ago

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Sanja, Official Rep

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Hello Gary,

You would need to contact the Antivirus service and let them know that your site is safe and have Yola added to their safe list.

I hope that helps.
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Ed-a-Torials @ Honey Bear Playhomes, Champion

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That is the verbatim warning of the antivirus software called Zone Alarm by Checkpoint that I know ohhh too well as I use it and see that warning often.

Oddly enough it usually only happens on custom domains under 3 months old and not the sites which end in "yolasite"

They state:

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"This website is suspicious" on my website

Hello,

In this case and ANY website that's reported like this our software is working as designed and there is NOTHING that can be done to change it.

Its the fact the website if 3 month or newer.

Its the unfortunate fact that hackers put up thousands of sites a day for malicious reasons so we rate any new website like this.

We don't have the staff to evaluate every new website in the world daily.

So we go with just telling you the website is 3 months old or newer and let the person surfing make a decision to go to that website or not.

We never say there is a definite threat on the website.

Forum Moderator
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http://forums.zonealarm.com/showthrea...

Forward this thread from Zonealarm's forum to your client and say that they simply must wait out the 3 (+or-) months before your site can be viewed without the warning.

Not sure if adding a SSL certificate will speed up the process but you might try contacting Zonealarm's support and asking them if changing from an HTTP to an HTTPS will make the warning go away.

If they say "Yes" then Godaddy has a special for their SSL certification at $12.99 per year....

Happy site building
Ed

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Gary

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Ed... thanks for the suggestions. Right now it does appear to be a zone alarm only issue. I have now verified the site with Google using suggestions from Yola. If I continue to get feedback I will consider going down the https & SSL certification route.
Regards, Gary