site builder pop up windows not working

  • 1
  • Problem
  • Updated 6 years ago
  • In Progress
site builder pop up windows not working

what i mean is when i open my site editor
i tried to edit my blog posts by clicking "blog manager"
it just kept loading for over 2-3 minutes
then it showed up but was not click-able
could nt click on categories,settings,etc
this keeps happening

now i try to add pictures
pop up window opens but seems messed up and not clickable
cant edit banner heading and so on the pop up is messed up

please help
http://dragonballzgamesforpc.yolasite...
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SamI

  • 90 Posts
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Posted 6 years ago

  • 1
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Stefan, Official Rep

  • 4448 Posts
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Hello SamI

I have checked your Yola account and tested your Sitebuilder. I wasn't able to replicate the problems you reported using Firfox 11. Everything is working fine on my end, quickly loading, adding pictures, working as designed.

Can you please try and clear your browser's cache and cookies, log back in again and check? Please also try a different browser and on a different computer.

In terms of pictures you should use low file sizes, about 30-100KB per picture. There are various free programmes on resizing pictures on the internet if you don't have such a programme.

If the problem persists, please come back to us.
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SamI

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ok i will clean the browser cache

by the way can his be relted to a problem or timeout in internet connection?
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SamI

  • 90 Posts
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nope problem still persists
the problem was there for sometime ,and in the middle it was not there,now its again back

i think its my net connection but other sites like youtube and facebook load fine
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Laura Thomas, Social Media Coordinator

  • 4536 Posts
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My guess is it is more likely related to your browser or system settings. Please try to access your Sitebuilder in an alternate browser and let us know if that helps.