Site compatibility problems on iPad.

  • 1
  • Problem
  • Updated 6 years ago
  • In Progress
The menu options on my site are opened with one click on a laptop. However, on iPads, touching an option once does nothing and makes the site look broken. You have to double touch the screen to access the option. I am worried that most people will bail out of the site if a menu doesn't open on one touch. Is there a way round this?
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Annie

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Posted 6 years ago

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Stefan, Official Rep

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Hello Annie

We are aware of this error, but it will take a bit of time to get it fixed. I'm afraid that there is no workaround, but I trust that users will click twice on a menu link if it doesn't open on their first tap. However, I agree that it is not ideal, and I'm hoping for your patience until we have solved this problem.
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Annie

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Thanks for replying Stefano. I'll keep my fingers crossed that users will double-tap in the meantime.