Site Down!

  • 1
  • Problem
  • Updated 8 years ago
  • Solved
SITE DOWN!!

www.rtb2oneperday.co.uk

Trying to access my site yeilds the following errors.

Warning: require_once(/var/www/sites/S3/D6fd/D0fb/D09a/D9ed/U8a4986cb25dcf8360125de9a90bf0df6/current//classes/components/Image/Image.class.php) [function.require-once]: failed to open stream: No such file or directory in /srv/exports/sites3/store2/D6fd/D0fb/D09a/D9ed/U8a4986cb25dcf8360125de9a90bf0df6/1279382521.19/8a4986cb25dcf8360125de9a90bf0df6/classes/commons/includes/Common.inc.php on line 161

Fatal error: require_once() [function.require]:
Failed opening required '/var/www/sites/S3/D6fd/D0fb/D09a/D9ed/U8a4986cb25dcf8360125de9a90bf0df6/current//classes/components/Image/Image.class.php' (include_path='.:/usr/share/php:/usr/share/pear:/var/www/sites/S3/D6fd/D0fb/D09a/D9ed/U8a4986cb25dcf8360125de9a90bf0df6/current/') in /srv/exports/sites3/store2/D6fd/D0fb/D09a/D9ed/U8a4986cb25dcf8360125de9a90bf0df6/1279382521.19/8a4986cb25dcf8360125de9a90bf0df6/classes/commons/includes/Common.inc.php on line 161

Support request posted!
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Rob.B

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  • anxious

Posted 8 years ago

  • 1
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Kershnee

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Hi,

We are aware of the problem and our engineers are working on solving it as soon as possible. We will let you know as soon as we have any further information.

We apologize for the inconvenience and thank you for your patience in this matter.
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Rob.B

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OK.

My site is now back up but all this mornings edits are not published! I noted some changes in the way the site builder was working. Are these issues related by any chance?
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Kershnee

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I consulted an engineer and he thinks it is not related. The issue has now been resolved. Thank you for your patience. If you run into any other issues, please let me know.
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Nazlie

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Hi Rob

Thank you for your patience while our technicians were fixing the problem. The problems may have been related.

Please let us know if you are experiencing any problems with the site builder.

Take care
Nazlie
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Rob.B

  • 281 Posts
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All seems OK now, republished the lost changes without issue.

Thanks for the prompt action, and timely fix.