Site editor not opening

  • 1
  • Problem
  • Updated 8 years ago
After logging in, when I go to Open one of my sites to edit, it won't open. Not using the beta option. Have tried repeatedly since yesterday and again this morning. Have a cleared cache as well.
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Thrundar

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Posted 8 years ago

  • 1
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jeremy, Employee

  • 1349 Posts
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Hello there Thrundar,

I am sorry you are having this problem.

Would you be able to tell me your domain name or site name so that I can take a look at your account and assist further?

Many thanks for working with me on this.
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Thrundar

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None of the 4 sites listed will load:
algalfood.yolasite.com
mshummingbirds.yolasite.com
3dgaming.yolasite.com
digitalpics4us.synthasite.com
I had considered deleting all of them and starting fresh. I had no problems when I last tried to work on yola site builder around a year ago. Now it seems all jammed up.
Using firefox. I do NOT use IE or any other browser.
Thank you
Firefox version 3.5.5

algalfood.yolasite.com
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Thrundar

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Tried creating a new site, all that happens (same as others) is
Opening Site: skyatnite with the spinning icon
No data transfer
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Brianna

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Hi Thrundar,

I am sorry to hear that you are having difficulties loading your sites in the sitebuilder. There are multiple components that could be causing this. Please see the following:

* Check that you are using an updated version of Flash, click on this link.
* Check your privacy settings. You must accept cookies from Yola. Please click on this link to find instructions for accepting cookies with your browser: Accept cookies.
* Check that your browser is set to enable Javascript. This link has more information on how to check: Enable Javascript.
* Make sure you are using an updated version of your browser.
* Try loading the site in a different browser (eg. Firefox, Safari, Internet Explorer).
* Try loading the site on a different computer or network if possible.

The last 2 points are particularly important. Please make every effort to try them as this will really help us speed up the troubleshooting process.

For more information on why your site might not load in the sitebuilder and what to do about it, see this tutorial. If none of these suggestions solves the problem, please let me know.