site is being hacked and redirected?

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  • Question
  • Updated 6 years ago
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my site livedetroitnow.com is being attacked and redirected to p@#n sites for some people but not others?? someone is using my contact link and sending random s@# sites or gibberish to me over and over again and has been continuous for past 3 days...what can i do to stop this?
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Jason Hayes

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Posted 6 years ago

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Laura Thomas, Social Media Coordinator

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Hi Jason,

First of all, if you have access to your account I suggest you change your password immediately.

Once you've done that please submit a request to support here so we can investigate further.
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Jason Hayes

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ok doing this now thank you
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Jason Hayes

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I went to submit the report but I realized I did that already and I got a email stating they cannot help me and I should ask in the forums

We love to answer every email we get because all our customers are important to us. However, for the time being we are not in the position to do so. We would therefore like to ask our Yola Free customers to kindly to make use of our forum or comprehensive tutorials for any technical support queries.

Upgrade for Premium Support: In addition to fantastic features that help you grow your online presence, all our feature packages include premium email and telephone support. Upgrade now to enjoy these benefits.

Premium customers: If you are a Yola Gold, Yola Silver or Yola Bronze customer, you are receiving this automated response because you have emailed us from an address that is not linked to your Yola account. Because of this we have no way of identifying you. Kindly resubmit your request from the email address that you use for your paid Yola account to receive Premium Support.

Whether you have a free or a paid account: If you are unable log into your account or have forgotten your account details, please fill in our support form and select "Account Access" as the reason. If you have a sales inquiry, please fill in our support form and select "Sales Inquiry" as the reason.

Thank you for your understanding and co-operation with helping us to get you the support you need.

The Yola Support team
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Stefan, Official Rep

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Hello Jason

Which e-mail address did you use? I wasn't able to find your e-mail in our system. The auto-response you got is sent to all Yola Free users, but your e-mail should still be in our system, and I could direct it to our specialists. Please send your request again and let me know which e-mail address you used.

You could also consider to send us a message via our Report Abuse Form.
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Gop

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Hello Jason,

Submissions via your contact form sounds like a bot attack. To minimise this you can add a Captcha security to the form which is intended to stop this activity.

I hope you can get to Yola to redo your password. Sounds like a very frustrating experience.
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Jason Hayes

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ok i added the captcha and there still sending me it..here is a copy and paste of what i just got

no
If you have a pet, list Breed and Weight lggpvdpnnvojuzdipjdfsfbmuz, Casinos in lake topaz, dxXzdgO, [url=http://letopducasinoenligne.com/revie... lodge casino[/url], nFEUUzX, http://letopducasinoenligne.com/revie... Topaz casino, RZXsHNo.
Number of bedrooms needed? 2
Please list each city you are interested in living. lggpvdpnnvojuzdipjdfsfbmuz, Casinos in lake topaz, dxXzdgO, [url=http://letopducasinoenligne.com/revie... lodge casino[/url], nFEUUzX, http://letopducasinoenligne.com/revie... Topaz casino, RZXsHNo.
***ENTER EMAIL ADDRESS FOR REPLY*** lggpvdpnnvojuzdipjdfsfbmuz, Casinos in lake topaz, dxXzdgO, [url=http://letopducasinoenligne.com/revie... lodge casino[/url], nFEUUzX, http://letopducasinoenligne.com/revie... Topaz casino, RZXsHNo.
Click to enter text lggpvdpnnvojuzdipjdfsfbmuz, Casinos in lake topaz, dxXzdgO, [url=http://letopducasinoenligne.com/revie... lodge casino[/url], nFEUUzX, http://letopducasinoenligne.com/revie... Topaz casino, RZXsHNo.
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Jason Hayes

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i changed my password yesterday, i added the capcha today but still it keeps coming..my email i registered with i believe was ownsobe@gmail.com
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Gop

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I see you have gmail. Mark it as SPAM and block mail from that address and /or domain. Seems as if they have now got your email address so the only thing to do is to block it. be aware that they may be sending from various addresses so you may need to block a few for a while. You can also report this to Google as SPAM
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Stefan, Official Rep

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Hello Jason

I wasn't able to find any e-mail from the address you provided. There is no Yola account which is associated with this address, either.

If your Contact Form is being abused by Spammers, you should not mark the form submission e-mail as Spam in your gmail account, but you can mark Spam e-mails sent directly to your e-mail address as Spam. Please also make sure that your e-mail address isn't displayed on your website (e.g. in a Text Widget).

I can't replicate the site redirect. If this keeps happening, please report this to us using our Report Abuse Form.