site offline

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  • Question
  • Updated 5 years ago
  • Answered
my site is not online? Have I to reactivate my domain after the trial period?
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John Ross

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Posted 5 years ago

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Stefan, Official Rep

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Hello John

Your domain hasn't expired because you got it for 2 years when you signed up, but your hosting package Yola Bronze has expired because the 1-year trial period is over. When it expired, your Yola account was downgraded to Yola Free, so your website and domain are still there.

In order to use your domain and get your website back online, please upgrade to one of our hosting packages Yola Bronze, Yola Silver, or Yola Gold. For a package overview please see our Pricing page.

To upgrade please log into your My Yola and click on "Account" in the left-hand side menu. Next to your hosting package, you will be able to click on an upgrade link and follow the further steps prompted.

Thank you for using Yola. If you have any questions, please let us know, and we'll be happy to help.