site problem

  • 1
  • Question
  • Updated 5 years ago
  • Answered
i have paid my renewal fee
Your transaction number is 69d51ab0349c4db88ef93545fcf4a88b.
yet i cant seem to get onto our website please can you advise what to do next
Photo of Jackpot John

Jackpot John

  • 1 Post
  • 0 Reply Likes

Posted 5 years ago

  • 1
Photo of Stefan

Stefan, Official Rep

  • 4448 Posts
  • 190 Reply Likes
Hello Jackpot John

I'm able to access your website both in your Sitebuilder and live:

Your domain and hosting package are up and running, and will only expire in September next year.

Please clear your cache and cookies and retry. If this doesn't answer your questions, please give us more details about where and how you cannot access your website.