Site statistics are incorrect

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  • Problem
  • Updated 7 years ago
  • Solved
Dear Yola team, My site londonmap2012.yolasite.com is being advertised with Google adwords, but there is a major mismatch between the figures google is providing as clicks, and the site statistics from yola. Yesterday, Yola tells me there were only 5 clicks, but Google tells me there were much much more and has charged me for it too. I have a feeling that Google is right because my youtube video which is embedded in my site has got a lot more than 5 views yesterday through the site. Could you please investigate?
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londonmap

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  • confused

Posted 7 years ago

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Laura Thomas

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Hi londonmap,

Site statistics take up to 24 hours to update to your dashboard. We'll take a look but can you let us know if you saw a spike in your stats today?
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Laura Thomas

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Hi londonmap,

We have confirmed a problem with the site analytics and are working on a solution. Will keep you updated here.
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Jeffery Menendez

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It is so my web network although small has not received traffic for the last three days, yet in Google Analytic s I have page views

This reply was created from a merged topic originally titled
My websites are reporting no traffice for the last 3 Days.
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Cindy Dickson

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Hello, My site traffic doesn't seem to be working properly. Google tells me I have clicks and Yola is telling me I have a lot less - www.essexteethwhiteningcompany.co.uk

This reply was created from a merged topic originally titled
Incorrect Site Traffic Reporting?.
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Bryan Holden

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Bryan Holden
Same here. Stats have been wrong since 27 July when hits were about 10% of what they should be .Since then down to zero.
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Laura Thomas

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I just wanted to update this thread to let you know that we have logged this for our engineers who are investigating. We will continue to update this thread as we learn more. Thanks for your patience as we work through this.
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Ellie Rutherford

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My site traffic isn't working again, it is showing 0 for the last 5 days!

This reply was created from a merged topic originally titled
Site traffic not working.
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Laura Thomas

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Official Response
Our engineering team reports this has been fixed. Can you please let us know if you are seeing traffic return to normal levels?
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londonmap

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Hi, Has it been fixed retrospectively? I can still see a huge difference for the stats on previous dates, eg: July 28th, it shows only 5 visits, but Google shows much more.
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Laura Thomas

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Hi londonmap,

The fix was not retroactive, our engineers are not able to reinstate that data. Apologies for any inconvenience that may cause.
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Cindy Dickson

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Hi Laura, Yes my site traffic seems to be reporting ok now - many thanks !
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Bryan Holden

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Site traffic back to normal. Thanks.