site traffic not reporting

  • 1
  • Problem
  • Updated 8 years ago
  • Solved
I know my site has received at least a few hits in the past couple of days but my "site traffic" page is reporting zero. What's the deal?
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Jaedra D.

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  • confused

Posted 8 years ago

  • 1
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ottox232

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Hi Jaedra,
What is your URL? It could be a problem in the HTML, in which a few words or lines of code are all that's needed to solve it. If you have a phone on hand with internet access, you could visit the site and instantly test if your visit gets counted.

There are a couple of tutorial links that could be relevant to your problem:

A how-to for setting up hit counters. Or:
Info on how sites appear in Google Analytics

Some starting points to consider.
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Emmy

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Hello Jaedra,
We have received a few other reports of this nature and our engineers are looking into the problem right now. We will let you know as soon as we have a fix in place or more information. Thank you for your patience while we work on this, we really appreciate it.

Kind Regards,
Emmy
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Brianna

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Hi Jaedra,

I am happy to inform you that a fix has been made for the Site Traffic bug you were experiencing. I am also glad to assure you that none of the statistics were lost during this time.

If you are still seeing the flatline in your statistics, please try clearing your cache. Here's how: Clear your browser's cache. If you continue to struggle seeing your site traffic after clearing your cache, please let us know.

Thanks again for your patience as our engineers located a fix!
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Jaedra D.

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Totally fixed. Thank you!