site won't open in html editor

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  • Question
  • Updated 8 years ago
Hi, I cannot open my index page so I can edit it - no problem loading my other pages though. Address is MCAT Prep
Thank you
Photo of Ken

Ken

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Posted 8 years ago

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Photo of Sanja

Sanja, Official Rep

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Hello Ken

There are a number of reasons why this could be happening:

* Does your page have a large number of pictures or large files? This can cause a page to load slowly. Check the file manager to see the file size of your images. Web friendly images should be between 20 and 100 KB. Here's how to resolve the issue: Image Optimization.

* Check to see if you are having problems with your network or internet service provider.

* Try a different browser. For example will the page load in Firefox, but not in Internet Explorer? There may be a widget on your page that a particular browser cannot load.

* Have you added any custom HTML to your page recently? If so you might accidentally have slipped in some invalid code that is causing your page not to load.

* Did you copy and paste text from a Word document? The formatting of MS Word text sometimes causes problems. Try pasting the text into a program like Notepad or WordPad and then paste into a Yola text box. This will strip out any unwanted code.

* Does an error dialog pop up or do you see an error message in the bottom left hand corner of your screen? If so, could you please give me the details of the error.

For more information, see: My Site Won't Load!. You can also use this Text Editor to format your text and strip out MS Word code. It will generate valid markup which you can safely paste into the Yola site builder.

If you don't find the solution, please get back to us.