Site won't show up

  • 1
  • Problem
  • Updated 6 years ago
  • Solved
I just upgraded to Silver and got a custom domain name. Now my site won't load at either my .com name or my .yola.com name. I even click on the link in the sitebuilder and can't get it to load. What's up with that?
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akwieckert

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Posted 6 years ago

  • 1
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Stefan, Official Rep

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Hello akwieckert

The answer to your problem must be account-specific, but I wasn't able to locate your Yola account with the given information. Can you please provide your domain name or your login e-mail? If you're concerned about your privacy doing this, please send us your request using our Contact Support Form, and we will be happy to follow up with you via e-mail.
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akwieckert

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Hi, Stefan,

Thank you for your reply. My address should be http://www.LaughingLanguageLearner.com or http://www.LaughingLanguageLearner.yo....

Thank you again.
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Stefan, Official Rep

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Hello awieckert

Our specialists will need to look into this. I'll keep you posted on this thread. I'm sorry for the inconvenience caused.
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Stefan, Official Rep

  • 4448 Posts
  • 190 Reply Likes
Hello akwieckert

For some reason the A records of your domain were missing. We've re-added them for you and the problem should be solved. Please clear your cache and cookies and retry.