sitebuilder has error when trying to add new site

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  • Problem
  • Updated 2 years ago
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Sitebuilder has error when trying to add a new site. It will not allow the finish setup function.
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rjk1@live.ca

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Posted 2 years ago

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Sanja, Official Rep

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Hello, 

I'm sorry to hear that you're experiencing this issue. I have tried to replicate this but I was unable to do so. Please can you try the following troubleshooting steps to see if they help:
  1. Clear the cache in your browser.
  2. Update your Flash.
  3. Update your Java.

Please let me know how this goes. 

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rjk1@live.ca

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Here are the screen shots taken with Jing

This is the page where the info is typed in......http://screencast.com/t/ltq2gjLhjh9

This is the error when FINISH SETUP is pushed .... http://screencast.com/t/vD4b1nDPw

I have cleared the browser cache, and have the latest Java and Flash.
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rjk1@live.ca

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When does start to create the site it hangs at this point.....http://screencast.com/t/Z53wExrCrmJh
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Sanja, Official Rep

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Thanks so much for the screenshots. Please try entering your phone number without the dashes and see if that makes any difference. 

Also, what browser and version are you using? 
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rjk1@live.ca

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I have entered the phone number without dashes and changed the address with no number. The country and phone number come up in yellow.
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rjk1@live.ca

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I am using google Chrome and the latest version
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Sanja, Official Rep

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When you say a blank template.. do you mean SuperFlat?
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rjk1@live.ca

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Nope.
At the bottom of the template page there is a link to a use a blank template
Want a screen shot?
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rjk1@live.ca

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Here is a screen shot ..... http://screencast.com/t/byVeoaTb
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Laura Thomas, Social Media Coordinator

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Thanks for clarifying this, we were able to replicate the error and have logged if for our engineers to investigate. We'll update you here when we have more information.
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Jen

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In the meantime, you'll be able to create a new site by selecting one of the templates in the template gallery instead of the blank site option.  The blank site option uses the Skyline template, which you can locate in the Style > Change Template > Free section.  The templates are listed in alphabetical order, so you will find Skyline near the end of the Free options between Simplicity and Spatter.

I hope that helps!
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Gop

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I'm seeing the same.

FF (auto-update). Win 10 OS

Plus over the last week I have also seen many "Oops... " errors but can't extract the underlying error code and reported this to Rodvan. As yet no solutions.
(Edited)
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Sanja, Official Rep

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Thanks so much for your patience. We wanted to let you know that our engineers have fixed up the problematic issue with the Blank Template not loading up. 

Please let us know if you continue to have problems with this. 
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rjk1@live.ca

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Thanks, appreciate the help and we did use the other template in the meantime anyway. Works for me.