Sitebuilder keeps freezing when trying to access files

  • 1
  • Problem
  • Updated 4 years ago
  • Solved
Just trying to add some file widgets to my site, using files that have already been uploaded, but the whole thing keeps freezing when trying to access my files - have never had any problems before is there a server problem or something at the moment?
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Clare A Keith Ward

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  • frustrated

Posted 5 years ago

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Stefan, Official Rep

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Hello Clare

There isn't currently any server problem that we're aware of. Please first try to clear your cache and cookies. If that doesn't help, please let me know
  • what browser you're using and

  • which version of the browser you're using.

Thank you for working through this with us.
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Clare A Keith Ward

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Hi Stefan - thanks for your swift response!

Tried that but still getting the same problem - it freezes when showing the message 'loading files'.

I am using Google Chrome Version 31.0.1650.57 m

Thanks
Clare
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Stefan, Official Rep

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What file type are you trying to upload?
Can you please provide your URL for me to locate your Yola account and check some things?
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Clare A Keith Ward

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I'm not trying to upload anything - I'm trying to add a file that is already uploaded to a widget - when I click on 'browse' you get a message 'loading' then it changes to 'loading files' which is where it freezes.

My website is canamigei.yolasite.com

Thanks for your help
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Clare A Keith Ward

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PS They are MP3 files that I am trying to access.
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Stefan, Official Rep

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Hello Clare

Thank you for your information. I've logged into your Yola account to check the mp3 Widget, using Firefox 25. It works fine for me.

Can you please let me know on which specific page of your website you're trying to replace an mp3 file? Are you dragging a new mp3 Widget or are you trying to replace the music file of an existing mp3 Widget?

What browser and which browser version are you using?
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Clare A Keith Ward

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Hi I was on the page Ffeiliau-ail soprano and was trying to replace the MP3 of an existing file widget. It seems if I delete a widget and add a new one I don't get the problem, but if I edit the widget and browse to replace the file then it freezes.

I am using Google Chrome Version 31.0.1650.57 m
Thanks
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Stefan, Official Rep

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Hello Clare,

I'm sorry, you've mentioned before which browser you were using. I was able to replicate the error you're reporting, but only in your specific account. I've brought it to our engineers' attention, and they'll look into it. I hope the workaround to add a completely new widget helps.

I can see that you've added your mp3 files via the File Widget. Did you know that there is also a particular mp3 Widget which gives your visitors a play button etc.? You may want to try it out.
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Clare A Keith Ward

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Hi Stefan

Thank you so much for your help and for getting back to me quickly - another great reason to use Yola!! I really appreciate all your help.

C
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Stefan, Official Rep

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Thank you so much, Clare, I very much appreciate your praise!
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Stefan, Official Rep

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Hello Clare

A late follow-up: Are you still experiencing this issue? I'm not able to replicate it any more, so I'm hoping that the issue is solved. If not, please do let us know on this thread, and we'll continue investigating.