Sitebuilder must be slow to load this evening

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  • Problem
  • Updated 7 years ago
  • Acknowledged
In attempting to use the Sitebuilder component in connexion with my website, The Blog That Am!, this evening while using the combi of Mozilla Firefox 8.0 in WindowsXP Professional, SP 3, on a cable-modem connexion (to aid in server debugging), it seems as if the download is annoyingly slow to the point of such not being completed timely.

I tried using it in connexion with my Blog and OnlineMall pages just this eventide with the above combi, but I keep getting the green whirly-whirly circle ("Connecting, please wait") and alerts in the taskbar such as "Waiting for widgets.serverboy.net" and "Waiting for myqr.co"; "power refreshing" the Sitebuilder, trying to signout, then signing back in, even "hard rebooting" the computer don't seem to work.

I'm not sure if this is an isolated situation, especially for such who have content-rich sites with plenty of third-party widgets available in the Sitebuilder; however, a check of the Server Error Logs for helpful cluedos, and their timely rectification--as well as advice on possible workarounds for the moment--would be welcome and appreciated.
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Exaggerator

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  • frustrated

Posted 7 years ago

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Exaggerator

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To further update the preceding:

Attempting to rectify the problem by "clearing and refreshing" the browser cache, as is sometimes suggested, still produce the results as above, and using the same browser/OS combi as aforementioned.

This may want to be duly noted when checking the Server Error Logs.
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KanThaiDecor

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Maybe it is a local problem both of my sites load quickly in site builder
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Exaggerator

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I did do a traceroute in Command Prompt of sitebuilder.yola.com just a little while ago, and the first hop read "* * * Request timed out," followed by the second hop showing an ISP.

A Tech Support man at my ISP checked this scenario out, and feels that the problem may be on Yola's end.
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Exaggerator

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Just moments ago, I tried to see if the problem would be rectified when I accessed my account using Internet Explorer 8.0 in the same WindowsXP operating system as my earlier attempts in Firefox ... but to no avail.

This in addition to other commonly-advised remedies such as:

*clearing and refreshing the browser cache;
*signing out of my account, then signing back in shortly afterwards;
*repeatedly "power refreshing" the Sitebuilder (i.e., hitting the left shift button in the keyboard while concurrently pressing the "refresh" such in Sitebuilder); and
*"hard rebooting" the computer.

I hope this information is of further help.
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Nazlie

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Hi Exaggerator

Thanks for the updates with steps you have taken to troubleshoot the problem. We have done tests on our side and the sites are loading quickly in the Sitebuilder for us.

Have you checked that your software, such as Adobe Flash and Java are up-to-date? If not, please update those to see if it helps.

One more thing you can do, is to try logging onto a different network to see if that helps.

Nazlie
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Exaggerator

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In answer to your advice, I did install some fresh plugins of the Adobe Flash and Shockwave players for Firefox 8.0 in WindowsXP as per a plugins check for the browser, and I also checked my Java, deleting four outdated versions thereof as were "causing performance issues."

I also tried loading Sitebuilder in Internet Explorer 8.0, but that attempt got quickly aborted by the programme.

I am still able to visit other sites in my Internet cable-modem connexion.

Yet today, I am still encounteing slow and incomplete downlad of the Sitebuilder programme in spite of the several tests recommended, not to mention a "power refresh" attempt in the browser.

A "traceroute" check in Command Prompt reveals the following cluedos, as may be of help:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\admin>tracert sitebuilder.yola.com

Tracing route to origin-sitebuilder.yola.com [208.75.209.79]
over a maximum of 30 hops:

1 * * * Request timed out.
2 8 ms 8 ms 7 ms 192.168.2.5
3 22 ms 21 ms 23 ms vlan105.car2.Minneapolis1.Level3.net [4.59.66.11
7]
4 22 ms 22 ms 22 ms ae-11-11.car1.Minneapolis1.Level3.net [4.69.136.
101]
5 31 ms 24 ms 24 ms ae-4-4.ebr1.Chicago1.Level3.net [4.69.136.106]
6 27 ms 221 ms 22 ms ae-11-51.car1.Chicago1.Level3.net [4.69.138.3]
7 22 ms 23 ms 21 ms dcr1-ge-2-0-0.chicago.savvis.net [208.175.10.1]

8 23 ms 23 ms 23 ms cr2-tengig-0-5-0-0.chicago.savvis.net [204.70.20
0.110]
9 49 ms 47 ms 47 ms cr2-pos-0-0-5-0.NewYork.savvis.net [204.70.192.1
10]
10 47 ms 47 ms 55 ms er1-te-2-1.newyorknyd.savvis.net [204.70.196.70]

11 57 ms 57 ms 55 ms cr2-tengig-0-3-0-0.boston.savvis.net [204.70.198
.174]
12 53 ms 53 ms 54 ms 204.70.195.178
13 54 ms 53 ms 53 ms 208.172.54.2
14 65 ms 53 ms 54 ms dr2-g5-1.bos.hostedsolutions.com [207.154.0.90]

15 54 ms 53 ms 53 ms server79.inetservices.com [208.75.209.79]
16 55 ms 55 ms 55 ms server79.inetservices.com [208.75.209.79]

Trace complete.

I wouldn't know if this would help; nonetheless, you might want to see it and discover what may be wrong here.
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Exaggerator

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Further updating the situation:

I was just off the phone with my ISP, who encountered essentially the same situation as explains this thread, even with using tracerouting; their view is that there must be some sort of scripting issue as explains the "endless loop" download, discounting your suggestion that Java or Flash issues may be to blame.

Might it be a good idea, for the time being, to relaunch the blog with a new name and stylee for the page, on the same site, deleting the blog page as is causing the problems?
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Sanja, Official Rep

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Thanks for the information. I have to admit, this is a bit difficult for me to understand. I would like to grab an engineer to assist with this. Thanks for your patience.
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Sanja, Official Rep

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Hi Exaggerator,

I have consulted with an engineer and it is difficult to say whether or not the issues are related to the scripting issues.

Please do try to create a new blog page and see if that resolves the issue for you.
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Exaggerator

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Which I did back on Friday afternoon. You can view the result right here, as a matter of fact.

(Concurrently, the old blog page was deleted.)
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Sanja, Official Rep

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It looks good! Is this now okay for you?