Sitebuilder update and 'Sorry, something went wrong'...

  • 2
  • Problem
  • Updated 7 years ago
  • Solved
I cannot access any of my sites.

I got a notification saying 'We're about to update Sitebuilder', along with the standard 'Save and Refresh' option. When I selected the option, I then got the 'Sorry, something went wrong. If the problem persists...' message. As I wasn't doing anything important, I just refreshed without saving, and trying to load my Sitebuilder back up, for ANY of my sites, I get the same 'Sorry, something went wrong' message when the 'Loading site' screen comes up.

I sincerely hope it isn't just me, and that this can be fixed ASAP.

Also, my previous issue hasn't been resolved, and I'm sure it's more than 48 hours...
Photo of Jim Trott

Jim Trott

  • 84 Posts
  • 9 Reply Likes
  • frustrated

Posted 7 years ago

  • 2
Photo of Jim Trott

Jim Trott

  • 84 Posts
  • 9 Reply Likes
And, now, it has resolved itself... However, not sure what's changed?
Photo of Mark N

Mark N

  • 466 Posts
  • 30 Reply Likes
I have this problem, too! I'm sure it'll be fixed soon, though.
Photo of Monique

Monique, VP of Customer Support

  • 6294 Posts
  • 446 Reply Likes
Hi Jim

We had a brief glitch but it has been fixed. Our engineers were all over it in record time. Apologies for the inconvenience.
Photo of Jim Trott

Jim Trott

  • 84 Posts
  • 9 Reply Likes
Ahh, mine has resolved, though. No change that I can see...
Photo of TraceyG

TraceyG

  • 1 Post
  • 0 Reply Likes
Yes mine is fixed too! :) Thank you