Sitemap errors

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  • Question
  • Updated 11 years ago
  • Answered
I tried to submit my sitemap and it showed some errors. Why?
"Unsupported file format
Your Sitemap does not appear to be in a supported format. Please ensure it meets our Sitemap guidelines and resubmit."
I don't know what they mean. I didn't choose any format, actually I didn't do anything. Can you help me?
Photo of Jack


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  • frustrated

Posted 11 years ago

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Photo of Marije

Marije, Official Rep

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Hi Jack,

How did you submit your sitemap? We have the steps on this thread:

You can also check out this tutorial that has the whole verification process outlined:

If you did follow those steps and it's still not working, please let us know.