Sites are down - can you tell me why?

  • 2
  • Problem
  • Updated 7 years ago
  • Acknowledged
Websites aren't resolving - can you tell me why? When will you have the issue resolved?
Photo of John-Scott Dixon

John-Scott Dixon

  • 35 Posts
  • 1 Reply Like
  • upset

Posted 8 years ago

  • 2
Photo of Callum


  • 357 Posts
  • 32 Reply Likes
Hi John
Instructions for getting your site back are here:

Yola was recently attacked and has been forced to move to a new IP, details are in the link above
Photo of Jane


  • 86 Posts
  • 5 Reply Likes
I wish this was something we were told ahead of time. But issue solved, no harm done and it didn't take long. We are back in action
Photo of Sanja

Sanja, Official Rep

  • 10698 Posts
  • 495 Reply Likes
Hello Jane

I'm sorry to hear that this affected your site. We were not anticipating at the time to change our IP address but due to the DDOS attack, we were quickly forced to make the change. We did send out an email informing our users of the new IP address but if you were unsubscribed to our email notifcations, you may not have received it. It could also have been possible that our emails ended up in your spam folder. In any event, we are sorry that you were caught unaware but are glad to hear that you were able to quickly resolve the issue.