If you need support from Yola please contact us via firstname.lastname@example.org or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!
Would it be possible, once you have logged into the sie builder, for you resend us this support request from the 'Contact Support' option from the Help menu (situated at the top right-hand side of the site builder).
I'm sorry we took so long to reply to your email in Support - I did send one back to you a few hours ago.
What you are experiencing is a bug on our part and it will be fixed soon. Unfortunately I can't give you a date yet. I'm sorry that you can't access your File Manager and hope you can wait just a little while longer.