Sluggish and Crashes

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  • Problem
  • Updated 10 years ago
  • Solved
Ok, I know we had recent trouble with the server and maybe my site is getting to "fat" (if there is such a thing). When I go to my site it loads slowly and crashes frequently. The crashes are usually on pages with animations. Anyone know if this is a temporary problem or do I need to split my site into multiple sites to make for less content in each? The url is:
http://1331.synthasite.com
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1331

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Posted 10 years ago

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Monique, VP of Customer Support

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You are correct, and I very much doubt that the spaces have anything to do with it. I looked at this source code for one of your broken links. It looks like this: (without the <! -- and the -- >)

<!--
<A href="cwwa.php"><IMG src="resources/DFIRE.gif" border=0><IMG src="resources/WATERPASS.gif"><IMG src="resources/DAIR.gif" border=0></A>
-->

So you have three image links that are being wrapped in a single A tag. This is a definite bug. However, the cause of the bug is still not clear to me. All I can say is that we are working through a process of elimination and we will keep going until we can establish the cause.
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1331

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Sorry to be such a pain but I sure do appreciate the help. I have several sites, some paid, and no where is it so easy to deal with issues. For many, one submits a problem report and, if lucky, one might hear something within 24 hours. Such a lag makes it near impossible to deal with issues like this. Real time help gives me the confidence a solution will be found.
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Monique, VP of Customer Support

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I am very gratified that you experience our support as "real time" - this does of course depend on the volume we are experiencing at any given time and what time of day it is ;-) But so far, so good. . .
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Marije, Official Rep

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Hey 1331,

I think we managed to replicate the problem and get the same result as the code Monique gave above. These were my steps:
1. Added images in a row in a text widget
2. Selected all the images in the text widget by highlighting with the cursor or using Ctrl-A or right-click > select all
3. Then clicked on the insert link button in the text toolbar
4. Saved and previewed the page

To solve the problem (if you could try this and let us know if it works), please could you click on the individual image and insert the link or delete the images and re-add them, clicking on them to insert the link only on one image. I would recommend the second option to make sure that it's done correctly from the beginning.

Let us know if that helps!
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Monique, VP of Customer Support

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Thanks for the suggestion, Marije. So far this has been the only way we have been able to get the same result that we observe on your site. Spaces or the absence of spaces have not helped us to replicate. If you could review her description and let us know that would be a help. If we still haven't cracked it, we keep going. . .
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1331

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There is a problem. I am being very careful to select ONLY ONE image at a time. It is obvious from the sizing handles that only one image at a time is selected when the link is embedded. Yet they all end up with whatever link is embedded in the last and lone image selected on any given line. I have too many links and pages to delete and re add every image. What I do is save a master page under a new name for each added page (could that be the source of the problem?). I can try that but it will require redoing even those links that are correct. That would be 125 links. Guess that is better than if it were FOURTH TIER. It has more than 500 such links and FIFTH TIER, more than 2000. Oh well. I am a patient man, but give me a moment to lament the fact I don't drink before I begin. I will get to it later this afternoon.
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Monique, VP of Customer Support

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No rush. If you are sure that you select only one image at a time (the resize handles do indicate this clearly so I am sure you are right) then we need to keep looking. I am still asking people to try to replicate the error on test sites so I by no means consider the case closed. If we can find any other patterns you will be the first to know!
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1331

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Monique, I bit hard on lower lip and proceeded. I was very careful with a fresh page aaa, and still the same result.
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Monique, VP of Customer Support

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Can I ask you to halt editing again while we keep working? I still believe it is a bug and not user error.
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1331

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Yes, I will keep hands off. Need the break anyway. Thanks.
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Ed-a-Torials @ Honey Bear Playhomes, Champion

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hmmm when using the same style as you and inserting GIF's there was a blue border surrounding them and I wonder if you edited the code to remove this border as it has been there whenever I put GIF's in that style.

Do a mouse over in both pages...

http://edstest.synthasite.com/

http://1331.synthasite.com/ewa.php

just a thought
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1331

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Yes, Ed. That is an edit. I set the smaller icon images to no border just for eschetics reasons but left the blue selection highlight on the middle rectangle.
That is how they are done in all 3 tiers.
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Ed-a-Torials @ Honey Bear Playhomes, Champion

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yeah I noticed the center one still had the border... I am simply tryin to think outside of the box ;)))
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Ed-a-Torials @ Honey Bear Playhomes, Champion

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could you pass along the removal or edit steps you took so that I could compare apples to apples in my tests?
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1331

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Sorry about the delay getting back to you, Ed. Stepped out for awhile. I assume when you say removal or edit steps, you are referring to how I undid the errors to correct them. For each of the four distinct page layouts that are called PASSAGES there is a "master page" of the layout without any links embedded. To try the links again I renamed the problem page from aaa to xaaa and renamed the "master page" from "air" to aaa and tried to do the links again.
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Ed-a-Torials @ Honey Bear Playhomes, Champion

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no I was referring to the steps you took to remove the border from the code I can't recall the post step for step...

Are you saying that you corrected the errors because they are still present on your site and I still see some...
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1331

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Ed, no, it has not been fixed yet. To remove the border you just add "border=0" after each reference to the source image. I have bigger problems now. I was working on another Synthasite site, and discovered something very troublesome. This one is located at:
http://wizardry.synthasite.com
Now, when I add images there is a huge space between lines. This was not the case before and simply stops me. I can’t find a way to reduce that space. Seems you had mentioned that in reference to the other problem. How can I eliminate the line spacing?
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1331

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HELLO! ANYONE IN HERE? Haven't forgotten about me have ya? Not sure where things are with this problem now. I did find a way to work around the problem, if somewhat tedious. If each image is on a separate line when the link is first made, one can then move images to the same line and keep the links set. Should I go ahead and leave my site as it is or use this method to begin fixing it?
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Monique, VP of Customer Support

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Sorry - I have been at a conference and in meetings and I am still playing catch up. I am really sorry for slipping on this thread as a result of my trip. When I left this issue it had been referred on for debugging and I am awaiting feedback. If your work around is successful, I encourage you to use it for now. We are very involved with testing our next round of features and bug fixes, so our response time is significantly slowed down, as you have noticed. I mention this not to excuse the delay, but to give you some insight into what is going on with SynthaSite right now. I will let the developers know what your workaround is. It may well help them replicate the bug!
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1331

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Looking forward to the new features. That is far more important than my own problems. As for the work around, I will most likely just limit the size for now as it is rather tedious for something the size of what my site is developing towards. Maybe sometime down the road I will expand it when things are more conducive. Meanwhile I have plenty to keep me busy. Another nice aspect of Synthasite is the possibility of multiple domains. I will just experiment with some other concepts on those and complete just up to THIRD TIER in THE GAME for now. Just needed to know if it was ok to proceed as far as is practical with the work-around. What I see from the work-around is the bug is in selecting everything on any given line and only indicating by the visible handles that one of an unintended group is selected. Hope that helps to narrow the problem down.
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Monique, VP of Customer Support

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Thank you so much for your patience and understanding. Your work-around definitely helps isolate the bug. We appreciate your willingness to give us some time to return to a more normal routine. We are also excited about our upcoming release. I am not sure if the features will be directly relevant to your current project - but they are big features (including a shiny new SynthaSite blogging engine). However, I am happy to tell you that your ideas about styles are being discussed and considered for our next set of goals.