Smart phone use

  • 1
  • Problem
  • Updated 5 years ago
  • Solved
One of our websites cannot be accessed on a smartphone despite the 'mobile' option;

Reads as a connection problem: 'the page contains too many server redirects...'

Please advise, thanks.
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Andrew Clark

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  • undecided

Posted 5 years ago

  • 1
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Andrew Clark

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server redirect problems persist
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Andrew Clark

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Delaying our launch at the studio today until website fixed-shame.
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Nazlie

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Hi Andrew

What is the name of your domain? We'll have a look to see why it's not accessible on mobile devices.

Thanks
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Andrew Clark

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www.andrewclarkart.com

Much appreciated Nazlie thanks Andrew
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Laura Thomas, Social Media Coordinator

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Hi Andrew,

I was able to view your website on my iPhone (screenshot below) but it's not yet optimized for mobile browsing as you haven't set up Mobile Publishing yet. If you want to ensure your website is optimized for the web, click "enable" under Site>Publishing>Mobile.



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Andrew Clark

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We did set up the optimising...twice! Three of my colleagues tried too..

Clearly it didn't work. Thanks anyway Laura.
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Andrew Clark

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Still not working says 'the page contains too many server directs' on my Samsung smartphone and on Robin's iPhone too...
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Gop

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Seems to be OK now on an iPhone in Thailand.
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Andrew Clark

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Still not working on smartphones in the UK here and delayed launch now looking silly with clients... (!)
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Stefan, Official Rep

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Hello Andrew

There is currently an error that we're busy fixing. There is a technical workaround which I did for you. Can you please clear the cache on your smartphone and try to load your site again? It's working on my end. Let me know if you still have problems.
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Andrew Clark

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Much appreciated thanks. Robin
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Andrew Clark

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Working now-great thanks Stefan! Andrew
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Stefan, Official Rep

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Pleasure, glad to hear it's working again.