smugmug problems

  • 1
  • Problem
  • Updated 10 years ago
  • Acknowledged
I am using smugmug for my photos ,but from about month ago is not working ,when I try create new page smugmug is not loading on that page.Can someone help
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kasia01

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  • frustrated

Posted 10 years ago

  • 1
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Monique, VP of Customer Support

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Hi kasia01

I am sorry to hear this. Could you send me the URL of the smugmug gallery you are trying to load? Is this happening with one particular gallery, or any gallery you try to load?

Any additional information you could share with me about your smugmug photos and what happens when you try to add them would be helpful.
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kasia01

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Hi!
Thank you for your quick response.
I have this problem from about month ago,basically when trying create photo gallery (there are three options -flick and search,other flick, and smugmug) is not possible to chose option smugmug.
Others work absolutely fine ,just that one .I suspected that may be some problem with my existing site ,but if I open new site does not work to. Any URL is not working not just from my gallery.I forgot to say that everything started when I did not extend smugmug membership on time,if that help.
thanks.
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kasia01

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Monique, VP of Customer Support

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Thank you for the additional information. I just want to clarify something you said. You said:
"when trying create photo gallery (there are three options -flick and search,other flick, and smugmug) is not possible to chose option smugmug."

Do you mean that when you open the photo galleries and try to drag and drop the smugmug widget onto your page you are unable to select the widget? If so that sounds like a problem with the widget itself and it would have nothing to do with your account.

Please clear this up for me by describing in as much detail as you can what happens when you try to select the smugmug widget and place it on your page. Also, please tell me what browser and operating system you are using.

I am eager to try to figure this out.
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kasia01

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Yes thats corect,smugmug widget is not loading at all when I want to drag and drop,there is just empty window on page.I am using windows xp profesional,but i have got laptop with vista ,and does same.
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Marije, Official Rep

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Hi there,

I tested the smugmug widget with the URL you provided and it works for me (I see pictures of building/construction work - is that right?).

Just in case, these are the exact steps to follow:
- drag-and-drop the Smugmug widget onto your page
- click on the 'Properties' tab on the right-hand sidebar
- delete the existing URL and replace it with your own from Smugmug
- click on 'Apply'

If it's still not working, please click on Help on the top right and send an email to us in Support?
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kasia01

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Hi! this mean that only I have got that problem,Still nothing hapend.How can we fix this problem.
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Marije, Official Rep

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Hi - please log in to your site in the Site Builder, click on Help on the top right and send an email to us in Support? This will give us more detail to help you!
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Marije, Official Rep

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Hi - I received your email in support, but my reply email bounced. This is the error message we received: We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 554 554-: (HVU:B1) http://postmaster.info.aol.com/errors...
554 TRANSACTION FAILED (state 18).

You might want to contact your email service to find out what happened!