Something's strange in the neighbourhood!

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  • Question
  • Updated 9 years ago
  • Answered
The site is not completely loading up. It keeps saying it's "opening page".. but it doesn't finish. Is it me or are others experiencing this problem?
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Sanja, Official Rep

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  • wondering what's going on

Posted 9 years ago

  • 1
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Sanja, Official Rep

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Here's a screenshot of how my site looks:



All my stuff is centered - when it should be left-aligned... and the "opening page" icon keeps going and going and going.
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Emmy

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Hello littleus,
I have done some tests pulling up sites in the site builder and some live sites as well and everything looks good right now. Can you tell me more about the problem you are having. Are you experiencing this with your site in the site builder or with your published site?

Emmy
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Sanja, Official Rep

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I didn't even check the published site. This is happening with the site builder.
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Sanja, Official Rep

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Hey Emmy

I checked the published site.. looks good.

The problem is in the site builder. I did clear cache and tried a different browser.. same result. Strange! I'm sure we'll figure it out.
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Emmy

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Ok thanks for providing that extra information. Can you try the suggestions I gave Michelangelo in this post and let me know if any of them help with the problem you are experiencing. http://getsatisfaction.com/SynthaSite/topics/yola_is_not_uploading_to_make_changes_to_my_website

We'll get it worked out!
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Sanja, Official Rep

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What's even stranger was.. it was working a few minutes ago. Then, it stopped. I may have to send you an e-mail support. I'll check back in later on to see if there's any change.
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Emmy

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Hi littleus,
Can you email us from the Help Button in the upper right hand corner of the site builder, click Contact Support. Thanks!
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Sanja, Official Rep

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Hey Emmy.. no change. =( I think it has to do with a widget of mine. I can't delete it. Anyway.. I sent you an e-mail. See ya later!
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Emmy

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Thanks littleus! We have received your email and will assist you further.
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KanThaiDecor

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I have had this happen a few times in the past....Almost every time I was experiencing very slow connection speeds....Just one more thing to consider.
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Emmy

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Thanks John for letting us know! This may be a very busy time of the day so that may very well be the case.
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Michaelangelo

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Don't think it's because of busy times is why the site builder is not working. I have had this problem for the last two days. I don't think Yola needs to fix this issue so it doesn't happen to others again. It's not an isolated incident, it appears this same issue is happening to several others.
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Peter

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Strange goings on here too.

The builder looked resembled the published site. checked three browsers. No widget parameters visible. Images very slow loading and stopping mid way another line or two, stopping again. There really is something bizarre happening of recent days for sure. It doesn't appear to be consistent though.

checked other off shore sites and they appeared OK. gateway analysis showed a very slow throughput from Yola (at least while I was attempting to connect). There were two small jpg images added on another page prior to this with the use of two column placeholders and then the image widget. These were stacked above each other.

I didn't clear the browsers since it was across browsers and other sites were OK. Nothing extraordinary applied or concurrently running on the PC. There was a FF auto download some time prior. didn't notice the relative time to the incident.
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Sanja, Official Rep

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I"m still having problems. Can a Yola staff please take a look at my site? I sent an e-mail yesterday. Thanks! =)
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Monique, VP of Customer Support

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We try to respond to all support tickets in 24 hours. Quicker if humanly possible. Someone will reply to your email shortly.
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Sanja, Official Rep

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No problem. Thanks again!
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Shaq

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I had this problem a couple of minutes ago. I had to log out, turn off my computer. Reset my internet, turn my computer on, login and it was fixed... I think this may be some type of glitch/bug
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Sanja, Official Rep

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What do you mean by "reset" your internet?
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Shaq

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Turned it off, than turned it back on