SPAM form submission

  • 1
  • Problem
  • Updated 6 years ago
  • Solved
I have received some submissions of my website form which appear to be SPAM. The email address shown is no-reply@forms.yolamail.com via bounce.mkt2888.com. This happens overnight.
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Helen

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Posted 7 years ago

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Brianna

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Hi Helen,

It sounds as though you are receiving these from either a customer who hasn't filled out their contact information or from a spambot. Have you taken time to add a captcha to your Yola Form?

If not, please follow these steps:

1. Click on "Edit" on the top left of the Form Widget.
2. A dialog box will open, in the "Edit" tab:
* To remove a field, hover over the field and click on the red "X".
* To add a new field, scroll down to the bottom of the dialog box and click on "Add new field". You will be able to choose the type of field you would like to add to your form.
* Scroll all the way down on the drop down menu from "Add new field" and select "Spam Protector (Captcha)".
3. Click on "Save" and remember to click on "Publish to the web" to update your site.

This should help reduce blank forms received in the future. Thanks!
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Helen

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This worked for 48 hours or so, but the spam forms are coming in again.

Helen
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Gop

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Hello Helen,

It's not likely that a Spam bot would be breaking through the Captcha so it sounds as if you have a person(s) sending these.

One suggestion is to use an alternative form builder such as jotform.com and re-build your form with obligatory fields, which I don't think are available with the Yola form builder. There are also checks to see if the email address filled in is a logically valid email.That just means that a person has to fill in the fields for the submission to even begin and it does work as a deterrent or if someone is unfamiliar with the process it prompts them to fill out the form completely.

If this then continues then I would suggest contacting the administrators to see if they can detect the origin of the submission and then see if that person can be blocked from sending forms?
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danistyles98

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http://numberonepetsitting.yolasite.com .. hi i just got the same email through! annyoing because i tried to reply without knowing it was spam.. bad idea

Danielle
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Gop

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Hi Danielle,

At this stage it's not such a problem and there are solutions. Create a safe list of all the senders up to the point in time you received your spam. Then obviously all other senders will be directed to your spam bin.

On your form change the email address that the form directs to. You may even have to create a new email address somewhere.

You can always respond to these new emails by using your old address and add their names to your safe list for future reference.

If it's a manual spammer they will give up in a period of time and you will see this by the mail being directed to your junk mail folder. When it all settles down again then you can resurrect your riginal email and substitute it back to your form directive.

Spammers typically try your form one time and if you respond then they have you on their list. Thereafter all their junk is sent to your email address that you have given them.

The strategy above blocks that email address to all but known users. It redirects new form applications to a new email address which would include any others trying to crack your email for the same purpose. Now you have been hit you won't fall for their tricks again :)