Still cant see my site!

  • 1
  • Problem
  • Updated 6 years ago
  • Acknowledged
Hi, Why is my site still not showing up. It has been well over the 48hour period?
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Chris

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Posted 6 years ago

  • 1
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Nathan, Champion

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Hi Chris,

I'm sorry that your website isn't showing up.

Can you tell us what you have tried and your website's address?

Also please try clearing your cache or connecting to a different network (if possible).
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Gop

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Hello Chris,

Can you tell us a bit about what is happening? What you have done?
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Laura Thomas, Social Media Coordinator

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Hi Chris,

Is this the website you are referring to?

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Laura Thomas, Social Media Coordinator

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We see that you redeemed berwick-repair.co.uk through the Get British Business Online program but that you don't have a website associated with the domain. We reset the A records to point to Yola but we do see that your website is hosted elsewhere. Are you looking to point your A records away? You can manage this in your MyYola account once you go through the site set up.
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Chris

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Yes that what I would like to do. Can you give me instructions on how to do that please?
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Laura Thomas, Social Media Coordinator

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Chris

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can you tell me what I need to put into the A records? i cant seem to find it
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Laura Thomas, Social Media Coordinator

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Hi Chris,

This depends on where you are pointing your domain. You will need to get the IP address of your new host in order to change your A records. Once you have that information, please follow the steps in the tutorial linked above.