Still can't upload files!

  • 1
  • Problem
  • Updated 11 years ago
  • Solved
I've tried to upload one simple Word file at least a dozen times with no success. The file IMAGE shows up in the Choose File window with the file size and the words, "No Preview Available".

When I try to Upload the file, I'm sent back to the browse window. IfI try to upload the file again, it overwrites the last one, and sends me back to the browse window....and around and around we go...
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  • frustrated

Posted 11 years ago

  • 1
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Monique, VP of Customer Support

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Hi Brian

From your description it is clear that the file is being successfully uploaded each time. The file size and "No Preview Available" is what is supposed to display for any non-image file. Only image files have a preview. So your file is in your file manager and there is no need to re-upload it.

To add it to your site the easiest thing to do is to drag and drop a File widget onto your page. The File Manager will open up and you will see your Word file. Highlight it and click "ok" A download link to your file will automatically be created.

Alternatively you can manually type in your link test in a text box and highlight it, and then click "insert link" on the text editing toolbar. A link editor will open up with an option to link to a file. Browse for your uploaded file and link to it.

To test that your links are working, save and preview your page.

Sorry about the confusion. Please get back to me if you have any difficulty linking to your uploaded file.

Best wishes