Stock images

  • 1
  • Problem
  • Updated 5 years ago
  • Solved
I've been trying to get a stock image for almost a day now. Why am I unable to do this as I've got lots of credits. It won't come up from the start, it just keeps loading to no end. If I type something in, it keeps saying try again later.

Thank you
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tsunders

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  • emotionless

Posted 7 years ago

  • 1
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Francois, Employee

  • 282 Posts
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Hi tsunders,

We are experiencing a glitch where you are not able to purchase Fotolia stock images. Our engineers have been alerted and they are in the process of debugging this and creating a fix. We apologize for the inconvenience that this has caused. We will let you know when this has been fixed up.
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Donna Jones

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I'm still having this problem - a year after this original post. My credits are being deducted, but I'm not getting anything for my money. Has this still not been fixed? Thanks
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Stefan, Official Rep

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Hello Donna

I'm sorry to hear that. Can you please provide your URL for me to find your Yola account? I'll then be able to investigate further.
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Donna Jones

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Stefan, Official Rep

  • 4448 Posts
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Thanks, Donna. We've identified this problem as a general one and are busy investigating. I have given you credits for free to make up for the loss. I'm sorry for the inconvenience. Please refrain from downloading Fotolia images for the time being. We will update you on this thread as soon as we have any news.
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Donna Jones

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Thanks for the quick reply.