Stock Pictures

  • 1
  • Problem
  • Updated 6 years ago
  • Solved
Hi,
I have had a problem with downloading pictures from stock images. When I went to buy the picture it said it was unable to proceed. I tried it 3 times, and then when successfull, it downloaded it 3 times. I then noticed it had done the same with 2 other picture. How do I get a refund? Thanks. Matt.
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matt

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Posted 6 years ago

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Stefan, Official Rep

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Hello Matt

That's annoying, I'm sorry this happened to you. If you could wait a few more days, I will be able to give you some new Fotolia credits to make up for the used ones. Thank you for your patience. I will keep you updated on this thread.
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Stefan, Official Rep

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Matt, I'm just seeing that you have Yola Silver. You can then make use of Yola Images which is a large choice of Fotolia Stock Images, but you can download them for free.

To use Yola Images:
Drag and dropn a Picture Widget on your page, click on "Find Stock Images", and then on "Yola Images" in the top menu bar of the dialogue box.
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matt

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Thanks very much,
M
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Stefan, Official Rep

  • 4448 Posts
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Hello Matt

We have given you extra Fotolia credits for free to make up for the loss you had when you were experiencing problems with downloading Fotolia images. You can now use them to choose professional images from the whole Fotolia database.