If you need support from Yola please contact us via firstname.lastname@example.org or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!
about 1 year ago I requested my account be closed. the response made was that I was paying no money so why not hold it. today I learn that you have renewed my domain. why may I ask. I have no interest in yola or having a web page with anyone
I'm sorry to hear of your frustrations. I was unable to locate a previous email from you using the email you've used here in your forum profile. However, I was able to locate an account. This account has a domain, melizabeths.com as well as one year of Yola Bronze hosting. When these items were initially purchased, you received an email outlining that the auto-renewal will turned on. This is why you were charged.
It could be possible that the account you signed up with a year ago used a different email address and had only the Yola Free account. This would explain why you were advised to keep the account open.
Going forward, I have turned off the automatic renewal feature. Please let us know if you still wish to cancel both your domain and your Yola Bronze subscription.