Style badly designed, fix?

  • 1
  • Problem
  • Updated 8 years ago
  • Acknowledged
I'm a silver member. The orange canyon style is the one I want to pick. However, there are errors in its design (mostly concerning the banner and the navigation area) and hopefully you will fix it asap so it's usable.
I'm writing this problem here because of your lack of providing a general contact mail (and not a form).
Thank's.
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minorheadmix

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  • annoyed once again

Posted 8 years ago

  • 1
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jeremy, Employee

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Hello there,

Would you be able to tell me exactly what the problems are that you are having with your style? You say it is with the banner and navigation area? Are you unable to edit it?

You can also email us at support@yola.com if you would prefer to email us your style problem.

Many thanks for working with us on this.
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minorheadmix

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I was writing about DESIGN errors, not something I could have to do with. I've even contacted you via mail with a screenshot hilighting the problem areas, hopefully you'll care enough to fix it.
Thanks
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Marije, Official Rep

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Hello minorheadmix,

We've got your email and I will reply to it after replying here.

We certainly care about problems visible on styles and I'd like to find out why the style is displaying this way. If it is a bug, we will log it for a fix.

When I look up your account details, there isn't a site in your account that uses this style.

Would you be able to post the following information:
- a link to the site that is using this style
- which browser and version you are using?
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Donald

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the design of templates are usually created using other services (e.g. CSS Creme, etc.)... I don't think Yola would be able to change these designs, correct?
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KanThaiDecor

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I checked out the Orange Canyon style on my test site and it truly does not look right to me.

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Marije, Official Rep

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Thanks everyone - I just need to find out if this is intended or a bug. Hope to get back to you soon.
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minorheadmix

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Let me tell you, It looks bugged.

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Stephanie

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Hi Minorheadmix,

The style is the way it was designed, I guess people like the little tabs on the side? Unfortunately we cannot change styles once people are already using them...and people have already purchased and are using this one. I guess they like it?

I would recommend that you choose another style and leave this one for folks who like tabs that look like tape. :)

Thanks!!

Stephanie
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minorheadmix

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I got my asnwer. You're not fixing it.
By the way, Stephanie, if the style is really designed like that in purpose, then it's designed in a bad way.