Sub-Domain Help

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  • Question
  • Updated 9 years ago
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I have the website contactjames.tk
i have the subdomain support.contactjames.tk pointed to yola, so i go to publish my website hosted by yola and i click "i already own my domain" hit next

then i type in support.contactjames.tk and hit enter
but i keep getting the message that my domain is not pointed to yola

can i have an explanation on whats wrong?
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James

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  • in the need of help

Posted 9 years ago

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SilverX

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Pointing @.contactjones.tk and www.contactjones.tk to 208.75.208.172 will NOT work for its subdomains.

Go to Dot.tk>login>my domains>contactjones.tk-modify>add new hostname

enter "support" for the hostname and 208.75.208.172 as IP.
Create another hostname, and do above task again for "www.support" hostname.

Post here if you have any probs.
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James

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it does work i got it to work finally i had to wait for site to update
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James

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another question,
my site is contactjames.tk
my subdomain is support.contactjames.tk
so i have it all set up
but when i got to support.contactjames.tk it brings me to www.support.contactjames.tk which is a white page, what do i do
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Nathan, Champion

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When I went to http://support.contactjames.tk, it was the right site, but when I went to http://contactjames.tk, it went to www.webs.com
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James

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yes i made a site on yola now for my domain but for both i get a white page
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Nathan, Champion

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Hi James, I saw your contact james website made with yola, for one, why is the "Make a free website with yola" so BIG? And there is a pop up box when you hover over it. If you see mine, www.nathansmusicstudio.cz.cc, it is a lot smaller, also how did you get the mouse pointer? Its cool!

Here's a snap shot:

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James

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how did you get that up when i go to the site i get a white page
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Nathan, Champion

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I don't know why you are having that problem, first, clear your browser cache, then try it. If that doesn't work, what browser are you using? What browser are you using?internet connection do you have? What operating system do you have?

Thanks,
Nathan
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James

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my mouse pointer was from the game maplestory i forget the code but ill give you the link:
here
your gonna have to find the code from like the downloads page or something
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James

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okay i cleared my cache same thing, im using google chrome, i tried it on internet explrorer, same thing again
and i have verizon
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Nathan, Champion

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Okay, thanks! If you want to see my website built with yola, it is: www.nathansmusicstudio.cz.cc My website's blog is http://blog.nathansmusicstudio.cz.cc My website's status blog is: http://status.nathansmusicstudio.cz.cc
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Nathan, Champion

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I am using Google Chrome too! Thats wierd! I wonder why you can't see that!
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James

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oh yeah i have an idea for your site to get more traffic too, make a google chrome extension

i made on lol i was bored one day, not to hard either:
https://chrome.google.com/extensions/...
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Nathan, Champion

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Did you see the live chat thing on my website?

I have my website in Google and Comcast.net and more! If you got o google and type in nathans music, my website will pop up on the drop down box. Then, on the search results, mine is usually the first one!
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Nathan, Champion

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The live chat is for people that need help on my site, and all of a sudden, I saw you got on my site because the live chat shows me in real time who's on my site! And you got on my website blog, website status blog, and website! Thanks! I am getting a a lot of traffic to my site now days because of these get satisfaction forums!
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James

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sweet! i just asked my friend to visit my site and he gets a blank page too. i changed my domain to forward to yola too, can you check that to see if its there
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Nathan, Champion

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Okay, now I get a blank page on both of them! Wat did you point the domains to? What IP? Yola's IP?
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James

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both go to the same ip, yola's ip, then i published them both, selected my own domain, placed my domain in there and it saved
obviously one i placed support.contactjames.tk and the other contactjames.tk
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Nathan, Champion

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Hey James, you might want to take away the Ip address for "www.support" and just put "support" Sub domains usually don't have "www." in front of it.
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James

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wait nathan is your dot tk site working?
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Nathan, Champion

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No, no, now I get a blank page on http://support.contactjames.tk and http://contactjames.tk
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James

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i dont even have those, for my dns settings i have:

Type: Host Name: IP:


A contactjames.tk 208.75.208.172
A support.contactjames.tk 208.75.208.172

sorry it doesn't accept more then 1 space...
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Nathan, Champion

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But my .tk website is working. I like .cz.cc because it is what I use for email and everything. I don't use my .tk domain that much, i still use it, but my http://nathansmsuicstudio.cz.cc domain is what I use the most. Like i use the .cz.cc one for email, XXXXXXXX@nathansmusicstudio.cz.cc and support@nathansmusicstudio.cz.cc Also, James, you can advertise on my website free for the first year if you saw the banners on my site! Just email us your banners or information for text ads at advertise@nathansmusicstudio.cz.cc Thanks!
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Nathan, Champion

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Oh, I thought you had www.support.contactjames.tk, but you didn't :)
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James

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hmm maybe i will advertise but i need my site to work for the ad to go there lol

this is what i have:

Type: Host Name: IP:

A contactjames.tk 208.75.208.172
A support.contactjames.tk 208.75.208.172
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James

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lol i'm surprised out of all these comments a employee hasn't tried to help lol
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Nathan, Champion

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I know, I am just letting EVERYONE know, if they need more traffic :)
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James

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lol
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Nathan, Champion

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They haven't responded because they aren't on right now. They are probably getting on pretty soon. I will email them and let them know.
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James

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okay thanks
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SilverX

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Hi James,
it seems that you are asking support for your webs.com site, or you have completely misconfigured DNS settings.

Go have a look.
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James

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i cant get my site to come up
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Nathan, Champion

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Your webs site? When I went to contactjames.tk, it went to www.webs.com Probaly because you have your .tk domain pointing to website.com, you cant get the IP of contactjames.webs.com! :( thats a problem. You are going to have to "Connect to your domain" in your webs account. You might want to contact webs.com and ask them how to get your .tk domain working with your website. Also, how did you downgrade your account to HTML only? I don't know how to do that!
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Nathan, Champion

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You probably have your .tk domain pointing to webs.com's IP address.
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James

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yeah nathan i fixed that and made another yola site, now im getting a white page for my domain too can you check it for me? and to downgrade it to html go to site settings.
then on the right there will be a box that's title sites credentials, then look for account type and then click "downgrade to html" or soemthing like that
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Nathan, Champion

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Thank you! I have been searching for that forever! Thanks!

Nathan
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SilverX

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James,
what do you need to have ?
A Yolasite or webs.com site ?
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James

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both but for now i have my dns to yola, im not worried about webs right now i am done with webs
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Nathan, Champion

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He needs both:

Yola for: http://support.contactjames.tk

-AND-

Webs for: www.contactjames.tk
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James

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nathan,
thats how it was before, but webs doesnt offer a dns service so i switched both to yola
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Sanja

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Hello James

I'm sorry to hear that you're having trouble setting up your subdomain with Yola. I've looked up the domain settings and I see that you have the following A records:

A 208.75.208.172 (this one is correct)

A 193.33.61.2
A 209.172.59.196
A 217.119.57.22
A 94.103.151.195

You will need to remove those extraneous A records. Then please follow these steps:

1. You'll need to create two A Records, create one with the name of the subdomain you would like to use (eg. group) and add Yola's IP address (208.75.208.172).
2. On the second A Record, under "Name" add *.name (where name is your subdomain) and the IP address is the same.
3. Your subdomain is then available as www.group.mysite.com and http://group.mysite.com (for example).
4. You will be able to publish a new site to that subdomain by choosing "Use my Domain" when clicking on "Publish to the web".

For more information, we have a tutorial outlining the steps to configuring your domain: Publish to a domain you already own.

Once you've pointed your domain, watch a step-by-step video on how to publish your site using a domain you already own, please see: Publish to an external domain.

Please let me know if you have any further trouble with this.
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Nathan, Champion

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But James wants to make the sub domain go to one address, and the main domain go to another address. Thats how he wants it to be. Not them both going to the same one. :)
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James

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Sanja,
I did this already so i have both of my yola sites 1 going to contactjames.tk and the other support.contactjames.tk
its not on yola's side idk whats wrong.

and those dns ip address were from before when i was trying it but i edited about 6 hours ago... to the values that you just posted because i got help from yola and nathan
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James

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Me and an employee from dot tk have figured out the problem, for some reason yola is sending it to www.contactjames.tk and www.support.contactjames.tk but dot.tk only supports one level so i cannot change then to contactjames.tk and support.contactjames.tk.

Could you please remove the setting where it goes to www.contactjames.tk and www.support.contactjames.tk
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Sanja

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Hey James.. it may just take time for the settings to propagate. I'm going to send an email to a colleague who may be able to know why you're having trouble. Thanks for your patience and I apologize for the delay.
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James

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Thank you and No Problem
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James

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did you get an email back yet???
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Sanja

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Hello James

My colleague will respond to you on this thread once she's online. I apologize for the wait and thank you for your continued patience.
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James

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no problem im just glad im getting help
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Marije, Official Rep

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Hi James,

We've removed the "www" on your domains - can you check that everything is in order?
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James

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Yes!! everything is fine!! thank you so much! just one question, if i edit my site, will it go back to the "www" again
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Marije, Official Rep

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It won't go back to the "www" version unless you unpublish and republish your site. You can easily just send us an email to fix that for you.
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James

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okay thank you for your time and help