Subscription renewal

  • 1
  • Problem
  • Updated 6 years ago
  • In Progress
Hello, I have been trying to renew my subscription for about a week now.

I go to domains, select the try to renew link. Next i input my credit card details, click on the purchase button. Finally it tells me "There was a problem wih your form. Your transaction has been declined."

Please could you tell me why this is happening and advise on how i can renew my subscription.

Thank you.
Photo of Saa Abdul

Saa Abdul

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Posted 6 years ago

  • 1
Photo of diane


  • 1238 Posts
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Hi, Saa Abdul,

I'm sorry you are having an issue with renewing. Can you please email and we will get this to our Payments Department? When you receive the error, one or more boxes on the form will be outlined in red with an error message. If you can, please let us know what this says when you email us. Thanks for working with us on this.