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Yola I've received an email from you demanding that I renew my silver subscription NOW or lose my benefits. No prior notices or anything. Simply pay up now. I have now sent a total of seven emails on this matter to email@example.com which you have ignored. If I treat my customers the way you treat yours I would have gone out of business a long time ago. Is there a problem with you billing system, or couldn't you be bothered to send out prior notices anymore as plain old good matters would require?
You have sent us a large number of emails within the last hour and we are not ignoring them. We are in the process of responding and the rate at which you are sending them is slowing things down. I do understand that you have sent a lot of emails because you want to resolve things, and we will work with you to do that.
You will receive an email response from our payments department shortly to answer any billing queries you may have. If anything has gone wrong they will be happy to rectify it.
And you can expect more emails from me if you continue treating me the way you are. My first email regarding this matter was sent to you on 30 August. Hasn't anyone been at the office since then? Why do I need to go to these lenghts to get service out of you? Shape up Yola.
“As we are unable to trace your first email this is the reason that you have not received a response. Please accept our apologies and we will investigate this further on our side.”
Nice. In my line of work this sort of thing makes clients go away. Get your act together Yola. I’ve had trouble with your billing before which also turned out to be an error on your side and which also resulted in sorry little Customer Services excuses afterwards. This is Strike Two. Strike Three and I’ll gladly take my business elsewhere.