Dialog boxes in the Sitebuilder are unresponsive

  • 2
  • Problem
  • Updated 4 years ago
  • Solved
  • (Edited)
I was making changes on my website and suddenly a few strange things happened.  I would make a change and save and it wouldn't take it.  Then I was changing a link and selected the field and pulled up the form that has the choices....it would not allow me to touch anything on form.  I could only pull down menu for link on page (but it did not select the option) when I selected the page I clicked ok and nothing happened.  I tried this on every site I have and the same.  It was fine 20 minutes before and then anything that had any selection or confirmation to hit ok - would not let you select it.  This is kind of URGENT for me as I need to make some changes but am a bit leary as is acting odd within sitebuilder.  

I tried this on multiple sites and in multiple browsers and have had the same issue.  And as mentioned everything was fine 20 minutes before.
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Karen

  • 100 Posts
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  • Anxious

Posted 4 years ago

  • 2
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Peter Sauer

  • 150 Posts
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Hi Karen
just tried my site and did a few changes and saved them ok. Have you tried rebooting your computer?
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Laura Thomas, Social Media Coordinator

  • 4536 Posts
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Hi Karen,

Our engineers are aware of the dialog boxes in the Sitebuilder being unresponsive and are working on it now. We'll update you here when we have it resolved. Sorry for the delay in updating your website.
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farragio

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Hi, I'm having the same problem and stopped in at the forums to see if anyone else is.  Just posting to let you know Karen isn't the only one having the problem.  I've tried clearing the cache, using different browsers, and rebooting my computer.  Looking forward to the fix.  Thanks!
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Laura Thomas, Social Media Coordinator

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Hi Farragio,

We've isolated the problem and are working to repair it now, thanks for bearing with us!
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Laura Thomas, Social Media Coordinator

  • 4536 Posts
  • 211 Reply Likes
Great news, we've fixed the error you were seeing. Please log out of your Sitebuilder and log back in. If you are still seeing any problems after that, please let us know!
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farragio

  • 90 Posts
  • 9 Reply Likes
Working like a charm.  Knew you guys would get it fixed in a timely manner.  Great service as always.  Thanks!