Suddenly can't upload photos

  • 1
  • Problem
  • Updated 6 years ago
  • In Progress
I'm trying to update my site with some new photos. They are all under 1 meg and I am only using about 120 megs of the 2 gigs alloted. I have the latest Java version installed (checked February 16 a.m.).

As of February 14, all attempts hang at the "Uploading your picture" progress bar. I can let it sit for hours and nothing happens.

Any ideas?
Photo of David Jacklin

David Jacklin

  • 6 Posts
  • 0 Reply Likes

Posted 6 years ago

  • 1
Photo of Gop

Gop

  • 7473 Posts
  • 2115 Reply Likes
Hi David,

There has been slow downs that I have noticed with this facility as well. I have the greatest success with FireFox compared to Chrome but this isn't consistent across the spectrum of all users.

It is frustrating and my only advice other than the use of FF is to clear your cache frequently. Often restart your browser as well and just hope. Many have described this intermittently but it seems to be an inconsistent problem.
Photo of Laura Thomas

Laura Thomas, Social Media Coordinator

  • 4536 Posts
  • 211 Reply Likes
Hi David,

Trying an alternate browser as Gop suggested might help, but if it does not, please email one of your photo files to us at support@yola.com with a link to this thread and let us know if we can access your account. We can then try to upload it for you in order to determine if it's an issue with the file.