Suspended site, how do I renew?

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  • Question
  • Updated 6 years ago
  • Answered
How do I renew a domain name on a website that has only just been suspended. I can't seem to find a way. I was late renewing and now I can't seem to find a way to pay.
Please help.
www.kirstyoleary.co.uk (was the website name)
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Jamie Leeson

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Posted 6 years ago

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Stefan, Official Rep

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Hello Jamie

Are you sure you bought this particular domain through us? According to our system this domain wasn't registered with Yola. If it was registered with another provider and you were pointing it to us, you will need to contact your provider to manage your domain.
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Jamie Leeson

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I have the paypal receipt to prove it and have e-mailed it to you guys today!
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Jamie Leeson

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Authorisation (Unique Transaction ID5WB83388HL4331511)
Original Authorisation:
Total Payment:
-£25.10 GBP
-£25.10 GBP

Business Name:

Yola, Inc
Email:

support@yola.com

Authorised Amount:

-£25.10 GBP
Fee amount:

£0.00 GBP
Net amount:

-£25.10 GBP

Item amount:

£25.10 GBP
VAT:

£0.00 GBP
Postage:

£0.00 GBP
Packing:

£0.00 GBP
Quantity:

1

Item Title:

kirstyoleary.co.uk for 2 years
Date:

26 Feb 2011
Time:

15:33:07 GMT
Status:

Completed
Postal Address:

No Address Provided
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Stefan, Official Rep

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Hello Jamie

Thank you for providing this information. I still can't find this domain in our system, so I'm afraid that something along the way must have gone wrong.

Thank you for e-mailing your request to us, I can confirm that we've received it. This is the best way for us to look into your issue as it affects your privacy. Our Payment specialists will follow up with you via e-mail shortly.