Synthasite IP is not pointing to my new synthasite site

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  • Updated 10 years ago
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Went to "domainpeople.com", regitration home for my domain name, to switch the IP pointing to YOU Synthasite 208.75.208.172 as instructed by your tutorial.... That took 100% well, However in the name section right next to the IP # section what name do I put there? "domainpeople.com"? or another name... it seems to require the name and the IP together... Please let me know what to do or how to handle this, because I have full access to the database at my registration facilitator (domainpeople.com) and I have done it sucessfully in the past several times... Just haveing a problem getting the Synthasite IP to point correctly... Perhaps Synthasite can provide a "name" along with the IP or should I be using some generic name designation instead???? Thank you.
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E

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Posted 10 years ago

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Monique, VP of Customer Support

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This can be a bit confusing as our instructions don't cover every domain registrar (there are too many)
Try setting up 2 A records to the same IP address. The host name for one should be "@" and the host name for the other should be "www"

Let us know if that works for you.
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E

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Monique tried that and it did not work... any other ideas or suggestions... ????Thanks Now what I can say is I also tried it with the name being ns1.domainpeople.com and this did not work either also I put the Synthasite IP number in the Name space as well
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Monique, VP of Customer Support

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If you changed the name servers then it won't work. Make sure you have your domain registrar's name servers. Unfortunately I have not got access to domainpeople.com's DNS management interface so I can't tell you anything specific. You will need to contact them for support if my suggestions are not working. You are welcome to ask them to drop me an email at support@synthasite.com so that we can work through the problem together.
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E

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Now at Domain People it has sucessfully accepted your IP of 208.75.208.172 next to Domain People 's ns1.domainpeole.com name server designation (for domain people. com) HOW long will it take for this to point (myaddress.com) to the new Synthasite website that I have bulit???
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Monique, VP of Customer Support

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I am glad they could help you. It could take up to 48 hours, but it is usually a lot quicker. If it is not up after 48 hours, do let us know!