If you need support from Yola please contact us via firstname.lastname@example.org or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!
I can see their website is not responding but I was unable to locate any announcement indicating that they had officially closed down. That said, we removed them from our Sitebuilder about a year ago because of their lack of customer support for members having problems. I think it's a safe bet that they are no longer in business.
I'm sorry I don't have better news for you regarding this.